Have you searched the rest of the forum about this? I’d give it a try. You can also contact WD’s Technical Support by phone or email.
Note: If you got an autogenerated response, you still needed to respond back. If you don’t respond, then your incident closes out after 4 days. That would explain why they never got back to you.
To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en
