bill_s wrote:
The only reason I said that I doubt that there would be a fix for the The WD TV HD is because the last time we released a firmware update for that product was 12/3/09. That’s well over a year ago. The last firmware update we released for the WD TV Lives and Hub was earlier this month. So, I don’t think I’m hurting anything by stating the obvious.
And, no doubt WD would prefer people to buy the latest models (which are apparently actively supported), but the fact remains that I can walk into my local WalMart and grab a “brand new” WDTV HD Gen2 off the shelf, only to get it home and find out that support for it apparently ended over a year ago.
Now, WD has no control over what retailers have in stock, and BestBuy stopped listing, let alone stocking, the Gen2’s last July or August IIRC, so it seems fewer are still on the shelves at this point in time, and there’s nothing stopping people from researching a product before making an impulse purchase, but as long as people are still buying them, people are going to be moaning about the remaining bugs which will apparently never be resolved.
“Go buy a WDTV Live or a WDTV Live Hub instead” isn’t really the answer that people are looking to hear when they get their Gen2 home (or even their Gen1, which are apparently still selling overseas), whether it’s the only answer WD has, or not.
It does kind of rub the customer the wrong way to find out their latest purchase was obsolete a year or two ago, regardless of any information available online to forewarn them, if they took the time to look for it.
What’s even worse, is that the Gen2’s down the street are selling for the original MSRP, which puts them about $50 above the going rate for a Live or a Live Plus!?!
Caveat emptor, indeed.
