Hi, if your are trying to install Smartware, try uninstalling the version that you have and then do a clean installation of the latest version. Check the links below for help.
Tring to upgrade the Smartware v2.0.1 on a Windows 7 PC with a MyBookLive, but unable to install “error in installation package…” The installation then does a roll back but afterwards nothing works (also the old version 1.5.0 does not work anymore).
Tried to uninstall the old version manually via control center, but same problem " a problem occured in the installation pachkage…"
I checked for the latest Microsoft updates of .net 4.0 to make sure that this was not causing any problem.
I had no problems installing Smartware Update on a Windows 8Pro computer, MyBookLive also has all the latest updates.
Solved the^problem myself: somehow something went wrong in the registry. Used Windows Fix-it who found some problems. Problems where fixed and the installation of the WD Smartware went smoothly afterwards.