What on EARTH is this useless Smartware software?

[louise12345]

THANKS to WD and it’s ridiculous “Smart ware”, I lost a ■■■■ load of important files. Now I know, it’s my fault that I didn’t check to see if it indeed HAD backed up all the data I needed. But when the **bleep** program asks if I wnat all the data backed up, I ASSUMED that is what it’s going to do?!!! WHY did these people figure we would ONLY want the files in Pictures, Movies, Appliations, etc backed up? What about the myriad of other files, programs etc that end up strewn across an average computer users hardrive? What kind of insanity is THIS?! After I save what few files this **bleep** thing retrieved onto my old ex drive this **bleep** piece is going into the trash! Thanks for nothing WD!