I JUST JOINED THIS FORUM DUE TO PROBLEMS WITH SMARTWARE AND WAS AMAZED WITH THE EXTENT OF COMPLAINTS WITH THIS PRODUCT BUT I AM EVEN MORE AMAZED AT THE APPARENT LACK OF RESPONSE FROM WD. RELEASING A PRODUCT WITH ALL OF THESE PROBLEMS AND THEN COMPOUNDING IT BY SUPPLYING VIRTUALLY NO USER DOCUMENTATION IS BEYOND MY COMPREHENSION.
ONE OF THE REASONS I BOUGHT THE DRIVE WAS IT CAME WWITH “SIMPLE” BACKUP AND RECOVERY SOFTWARE. iT LOADS AUTOMATICALLY BUT IS NOT USEABLE TO ME AND I CAN NOT FIND OUT HOW TO FIX OR USE IT.
IF WD IS PAYING ANY ATTENTION TO THESE POSTINGS I WOULD THINK A SERIOUS POSITION PAPER WOULD HAVE BEEN POSTED LONG AGO ON HOW THEY ARE GOING TO ADDRESS THE PROBLEMS AND THEN WITH FURTHER POSTINGS ON PROGRESS.
