OK, it’s me again. What they did NOT tell me from India was that you need to completely UNINSTALL WD Smartware using your control panel before doing the update. This is one of those “Updates” that does not update, but is a complete replacement for the existing version of Smartware. After three attempts to update and three days of testing, the problem still existed. I uninstalled all traces of Smartware and then ran the downloaded update installer package from WD and now successfully have Smartware Version 3.1.5.9 installed and working successfully on my Windows 7, SP1 computer with 8 GB RAM. By the way, WD is apparently aware of this issue, but trying to keep it quiet as I got a PRIVATE MESSAGE from Level 2 Tech Support as a result of this public post in this community. Funniest thing about that is that if I didn’t log back in here today to post a follow up to my post, i NEVER WOULD HAVE KNOWN. I was not sent an email or anything telling me level 2 tech was trying to get in touch with me. ha ha. Good Luck everyone.
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