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Staff
daytrdr
Posts: 1,414
Registered: ‎08-23-2010

Re: WDsmartware building etilqs_ files in my windows temp folder - filling my drive!

While the software is working as designed (some on here may not agree on the design), we have changed this behavior in our 1.6.x version.  The files will still be created, but will be much smaller.

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Occasional Advisor
CharlieATL
Posts: 9
Registered: ‎01-09-2012
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Re: WDsmartware building etilqs_ files in my windows temp folder - filling my drive!

OK, thanks Brandon.

Frequent Advisor
Robert_C
Posts: 36
Registered: ‎03-15-2011
0

Re: WDsmartware building etilqs_ files in my windows temp folder - filling my drive!

Question: Wouldn't it make sense to move these files to a location that Windows Disk Cleanup can remove? \windows\temp is not cleared by Disk Cleanup (at least not on XP it doesn't appear to be). Perhaps one of the "Documents and settings... Local Settings...Temp" related locations would be better?

 

(Of course, I still prefer if the application could just remove the files it creates)

 

Frequent Advisor
Watchful
Posts: 35
Registered: ‎02-05-2012
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Re: WDsmartware building etilqs_ files in my windows temp folder - filling my drive!

I’ve followed the excellent advice of Lucky_Phil (page 10 of the WDFME.exe RAM hog topic) in order to regain use of my computer and retain WD SmartWare in the hope that it will be improved.  I’ve set WDFMEService to manual (using Control Panel, Administrative Tools, Services) and created switches using .cmd files on the Desktop as he suggested to turn WDFME on and off.

 

I’ve noticed that etilqs files are created in Windows/Temp as soon as I turn on WDFME.  These are deleted immediately when WDFME is switched off, which I presume is WD's intention.  If this happens there is no problem

 

However if I turn on WDFME and then later simply ‘Turn Off Computer’ the etilqs files are not deleted.  This represents what most users would do, so it’s no wonder they build up over time.

 

I’ve also notice that the etilqs files are created almost as soon as WDFME is switched on as ‘0 kb’.  Most are gradually populated but some seem to remain empty all the time, even when the backup is complete. Is this another issue?

 

I'm using XP on a Sony Vaio Laptop with a relatively small C: partition for system and program files so any permanent buildup of hidden 'temp' files is a real problem.

Occasional Advisor
CharlieATL
Posts: 9
Registered: ‎01-09-2012
0

Re: WDsmartware building etilqs_ files in my windows temp folder - filling my drive!

Watchful -

Your observations are the same as mine other than I've not experimented with switching WDFME off, but irrespective of that, most folks don't do that, they shut down their PC which allows files to accumulate.

WD was very responsive to my postings on this issue.  Initially I was told that the retention of the sqlite files in the Windows temp folder was a MS Windows problem, and the WD software was working as it should.  Subsequent to that I was told that the next release of WDSmartware will continue to place these files in the temp folder, but that they will be significantly smaller than the 2GB per day files users are now getting.

In the mean time, I suppose we all have to manually erase the temp folder and empty our recycle folder daily.  That's what I do, and now it has become habit.

I have a 128GB solid state drive as drive 0 on my PC, and I strive to keep about 1/3 of it free, so this is a real issue for me as well.

Staff
daytrdr
Posts: 1,414
Registered: ‎08-23-2010
0

Re: WDsmartware building etilqs_ files in my windows temp folder - filling my drive!

[ Edited ]

CharlieATL wrote:

Watchful -

Your observations are the same as mine other than I've not experimented with switching WDFME off, but irrespective of that, most folks don't do that, they shut down their PC which allows files to accumulate.

WD was very responsive to my postings on this issue.  Initially I was told that the retention of the sqlite files in the Windows temp folder was a MS Windows problem, and the WD software was working as it should.  Subsequent to that I was told that the next release of WDSmartware will continue to place these files in the temp folder, but that they will be significantly smaller than the 2GB per day files users are now getting.

In the mean time, I suppose we all have to manually erase the temp folder and empty our recycle folder daily.  That's what I do, and now it has become habit.

I have a 128GB solid state drive as drive 0 on my PC, and I strive to keep about 1/3 of it free, so this is a real issue for me as well.


I wanted to clarify something that you mention in your post.  WD is going to address this issue, however, these files will still exist.  We are reducing the amount of information stored in these files as apart of other back-end changes related to CPU and memory usage.  These files will be significantly smaller.

 

What you are seeing here isn't a "bug" per se as the software is working as designed, but this is a bad user experience which will be addressed.

 

Hope that clears things up.

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Occasional Advisor
CharlieATL
Posts: 9
Registered: ‎01-09-2012
0

Re: WDsmartware building etilqs_ files in my windows temp folder - filling my drive!

Yessir, thanks Brandon.  I bolded that part of my post to make it stand out.

Frequent Advisor
Watchful
Posts: 35
Registered: ‎02-05-2012
0

Re: WDsmartware building etilqs_ files in my windows temp folder - filling my drive!

Brandon, many thanks for your quick reply. 

 

I’m still not sure whether the “the software is working as designed” mean:

 

The etilqs files being deleted if I close the WDFME process

 

Or the etilqs files not being deleted if I simply ‘Turn off the Computer’.

 

And if the software is designed not to delete the files, is there any harm in deleting them manually, eg does this increase the time needed to back up in future?

 

I would be grateful for your comments.

Frequent Advisor
Robert_C
Posts: 36
Registered: ‎03-15-2011
0

Re: WDsmartware building etilqs_ files in my windows temp folder - filling my drive!

I'm a little confused. It seems like a few posters are saying that these temporary files DO get erased nicely, if the WD software is "turned off", but do NOT get erased, if the computer is shut down.

 

If that's true, then it almost sounds as if the WD software isn't doing its own graceful internal "shut off", when it receives a notification that Windows wants to shutdown. All applications receive a notification that Windows is terminating. This is the time for applications to gracefully shut themselves down, delete files, close files, etc.

 

 

Staff
daytrdr
Posts: 1,414
Registered: ‎08-23-2010
0

Re: WDsmartware building etilqs_ files in my windows temp folder - filling my drive!


Watchful wrote:

Brandon, many thanks for your quick reply. 

 

I’m still not sure whether the “the software is working as designed” mean:

 

The etilqs files being deleted if I close the WDFME process

 

Or the etilqs files not being deleted if I simply ‘Turn off the Computer’.

 

And if the software is designed not to delete the files, is there any harm in deleting them manually, eg does this increase the time needed to back up in future?

 

I would be grateful for your comments.


The files are not deleted by our software.  If you delete them manually, there is no harm.  Windows will not be able to delete the file that is being written to.  Doing a simple "disk clean up" in Windows gives you the option to delete the temp files, which is the easiest way to remove these.

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Please be sure to click the Kudos star to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue. This may help someone else.
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