I have just spoken with WD Tier 2 support agent [deleted], and he says that the creation of the etilqs files is the proper operation of Smartware. He also stated that the Windows operating system (all versions) incorporates the SQ engine and is supposed to delete the etilqs files automatically, thereby preventing the filling up of our internal drives. When I told him that this was not happening with my copy of Windows 7, he indicated that it was a Microsoft problem, that my OS was not operating properly.
Apparently a lot of us have defective copies of the Windows operating system.
