I am a software engineer with 20+ years of experience. From the postings in this forum and discussions with WD support, I am 100% convinced that the WD software developers do not understand the cause of the problem or how to solve it.
Is there some way I can have a dialog with knowledgeable WD software developers to discuss the cause and solution? If possible, please send me an email to get a dialog started. As one support person had said, “Western Digital is a hardware company. Software is not their forte…”
I am frustrated like many other customers. If WD does not resolve this problem soon, I will be forced to throw away my My Book Live and buy another back-up drive from a competitor.
