Hi All, I have a 500MB My Passport HD. I am using WD Smartware ver. 1.5.1.6. Win 7 64bit. I create a selected file back up within the software and it backs up properly. When I try to retrieve a file (using “Retrieve some Files” option) from the backup, the folders that files reside in do not e…

You can explore the passport and look for the smartware.swstor folder. If you explore that folder you can manually copy your files.

WD Smartware will not allow me to retrieve all files

routman February 28, 2012, 2:58pm 3

Thanks Alucard… that is an acceptable solution, but I wonder if there is a problem with the software then?