Although I am a bit unsure about where you are at with the install and what you have tried thus far, you might want to go back to square one. Prior to any software updates or hardware install I always create a restore point of my system in a good working state to avoid going down a path and not knowing how to get back.
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Uninstall any versions of Smartware from your system and reboot after disonnecting the device.
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Manually go to http://update.microsoft.com and double-check that you have all high-priority AND optional updates installed; more specifically the .NET framework.
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First uninstall from your add/remove programs adobe flash player. Check for latest versions of adobe flash player here: http://adobe.com
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Reconnect the device and Update the Firmware(if applicable) and then software here:
http://www.wdc.com/wdproducts/updates/?family=wdsmartware
- Try running the Smartware backup.
