WD Smartware just hangs (freezes) on the installation

Solved (finally).

First, yes, it installed it on another pc (my laptop), easily.

Here was the silly problem.

The install would hang on the “searching for hardware changes”.

With that, I went into device manage, trouble shooting, hardware & sound, hardware & devices, next…

just so that it’d search for “hardware changes”.

SAME thing. It just hangs there.

So the problem isn’t the install. The install was just a victim of something that’s wrong on the desktop (bad driver, setting, or something) that causes the “searching for hardware changes” to never complete.

Here’s how I fixed it.  I restored the pc back to a previous restore point that was before I attempted the install. That did it!

Thanks for your help!!