Yes, same problem here on my 64 bit machine. I think it is a 64 bit issue since my 32 bit machine loaded well. Go to search programs at windows icon in bottom left of windows desktop. Enter wd smartware and it should show. Then create a desktop shortcut before opening the file.
I just bought a 4Tb MyCLoud and it is so slow in calling up WD software it is painful. Have to say loading several computer’s files into the Mycloud device that acts as my server was fast on my ethernet network and that’s what is important to me.
