I am grateful for the Mod’s response and attempts to help, but I’m afraid I see no solution to the problem yet.
My advice, Bootyboot, is to do what I have done: re-format the drive and then back up using Windows Backup and Restore (or a decent third party application). The drive itself works well as an external hard disc, but the SmartWare software seems to have insurmountable problems.
If WD’s technical support department should come up with a definite solution, I’d be happy to re-install SmartWare and try it again, but for now I’m relying on the basic Windows software that works.
