Update 4/16/2014 - 4:40pm CDT
As previously promised by WD on this thread, I received a call today from a very nice and knowlegeable WD representative who was quick to apologize for the “Loss of Activation” problem. He assured me WD was working on the problems.
His request/action was to retrieve several WD Smartware 2.3.0 log files from PC # 2 which Lost activation after a reboot this morning. Later, we attempted Activation by entering code/email and Activation was successful after about a minute or so after clicking OK.
Activation was not lost on PC #1 today following a reboot. (Both PC’s are Win 7 32-bit).
I have noticed that once activation is lost and regained… settings return to the default state - as if the sofware had been reinstalled. My back-up settings were lost - No folders were selected. File history was 5 (default) and I had set it to 3. The schedule of backup frequency was also lost and Backup showed as Disabled.
I am encouraged by today’s call and hope the problems can be resolved soon. Thanks to the WD rep.
