WD Security Not finding Passport drive

The passport drive works fine in any usb port I plug it in, usb3 or usb2.  It’s just the WD Security program can’t find it unless in a usb 2 port.  Windows explorer (win 8.1) shows passport clearly and can access it from any port I’ve tried.  My guess is WD has an enumeration bug of some kind in it’s software.  Thanks.