12-02-2010 07:38 PM
In an attempt to hide the WD Smartware VCD from my device list, I followed WD instructions to update the firmware and then use the VCD Manager to configure the drives.
I updated the firmware on two drives (both My Passport for Mac 500GB) to 20.18 without any problems. But then when attempting to configure drives with the VCD Manager, I get a message saying that the Manager cannot configure the drives as they are and I must upgrade the firmware. I cannot upgrade the firmware any higher.
Looks like other people are having this problem too. It seems the firmware is a recent release, but the VCD is from Nov 2009? Maybe it's just not expecting a firmware of higher than 1.x? Anyone successfully use the VCD manager with firmware 20.18?
12-02-2010 08:35 PM
Check this post page espesially #47 by Screwedcustomer http://community.wdc.com/t5/External-Drives-for-Ma
12-02-2010 11:21 PM
Thanks for the reply.
It appears that the thread you are linking to is in reference to the firmware update bricking the hard drive. This is not my problem. I was able to update the firmware successfully. Afterwards, I was unable to use the VCD Manager successfully and a message indicated that I should update my firmware (which I cannot update any further as far as I know).
My current state is no worse than before (my drive works, the VCD appears in the Device list), but I would like to be able to hide the VCD, as I should be able to according to the WD instructions.
I do have a Windows machine at work, and I could to connect my drive there and try to use the VCD Manager in Windows, but I wouldn't think that would help the situation. If it does, I'll report back here.