Version 2.4.2 - my passport ultra - not backing up HELP!

WD Software & Mobile Apps WD Software
4

Hi, I just wondered if you got any other response or found a solution to this problem? Because I’m having the same issue (files which are on my laptop aren’t being transferred to the My Passport, even though they’re in the right “Category” and the SmartWare program is telling me “Backup accomplished successfully”).

I’d be grateful for any help/advice you could give.