Just got it solved with product support (telephone) — the solution (at least for me) WAS exactly as Soldat reported, but when I tried to follow Soldat’s description I was obviously mistaken, specifically the thing that worked for me was to click on the WD My Clould icon IN THE ACTIVATION window, just after I supplied my name (first/last), and email … but before I clicked the Activate button. [Earlier I had mistakenly thought clicking on the my cloud icon meant before the activation window was launched).
Anyway the support person that helped me indicated that she was going to communicate with this forum’s moderator(?) to maybe make this solution a bit clearer (since I got this to work I can’t take any screen shots of what I did because now I’m already activated to the pro version).
Hope this helps.
