larryg wrote:
I called WD tech and with his help thru direct assist (that is, directly removing the smartware) my problem was and is solved. He was efficient and courteous. I should have called days ago. I’ll probably use the Windows7 backup program from now on . . . thanks WD tech.
Larry, I am glad we were able to help you out.
I wanted to post an update here for everyone as there was a large amount of feedback due to a few problems.
There is quite a bit of feedback due to memory usage in some machines. We are addressing this in a future release (not the next release due to such a major change). This total overhual will drastically improve performance.
