Soooo glad (and sorry) to hear I’m not alone in this problem. I finally uninstalled SmartWare and will wait for a better version. The problem is 2 months old, correlating nicely with the last update. Not only was the backup shadow using 98% of my functional capacity, it wouldn’t let the drive shut off after a backup. That’s just annoying. I can’t leave the unit plugged into the USB as it screws with my boot sequence and nothing I’ve done has corrected that, so I have to unplug the drive between backups. How irritating to have to wait an hour and still use a forced shutdown! I’m not as tech-savvy as most here, but I know enough to understand when a program is creating more problems than it’s solving.
Meanwhile, the Passport works nicely as a backup hard drive and it’s already got two full copies of my drive on it, so I’ll use it to back up specific folders while I wait for you guys to fix the problem. At least I can access the files on the Passport, which puts it ahead of my last two backup externals that did something bizarre to the files making them inaccessible for reloading after a crash. Der…really? Isn’t that the point?
