01-13-2013 06:51 PM
I'm having the same problems with everyone else with version 1.6.4 on Windows7 Pro x64. Can someone send me a link to download version 18.104.22.168? Thanks!
01-14-2013 03:03 AM
1.6.4 is the only version I have used. I have an HP all-in-one computer that was purchased with windows 8. The WD drive keeps disappearing. When you open file explorer sometimes it is there. But it usually disappears after a few days. Sometimes you can get it back just by removing the usb 3 and reinserting it. Sometimes you have to push the button on the back of the WD drive itself. Sometimes you know it is not there because the WD software seems to be running continuously looking for it. However at the end of the day the Backup and Retreive tabs are constantly greyed out, meaning you could never access the backed information even if it was needed. This defeats the purpose of backing up.
So in my case, I have a problem with the hardware and the software. I just wish I had looked at this community before I purchased.
01-17-2013 03:28 AM
I’m running a Lenovo with Windows 8. A couple of thoughts on your queries.
I have a WD My Passport Drive which does not have a ‘button on the back’ which I guess is a power switch. I have not found my drive disappears spontaneously but have found that if I ‘Safely remove’ my drive using WD Quick View I do need to physically disconnect and reconnect the WD drive for it to become active again. It will also become active again if I switch the power off to the WD drive (it is attached to a powered USB Hub).
Regarding the greyed out Back up and Retrieve tabs in the SmartWare screen, have you tried clicking on the icon of your WD drive on Home tab? This should make them active. For some reason WD do not mention this important matter on the Home tab.
01-17-2013 03:43 AM
I mentioned my experiences with 1.6.4 on an XP computer and why I reverted to 1.6.2 on page 6 of this string http://community.wdc.com/t5/WD-Software/Software-U
I now have a new Core i5 laptop with Windows 8 and have updated My Passport Essential to firmware 1.019. I used the drive with MS Easy Transfer to copy my files across to the new computer. This worked extremely well with a couple of exceptions (see below).
I installed SmartWare 1.6.4 on the new computer which seems to work although it still has the problems identified on earlier 1.6.x versions.
As Slash and other users have noted, SmartWare stops Windows timing out to Sleep mode, although it does go to Sleep mode if I close the lid. I presume SmartWare disables Sleep mode to ensure that backup is not interrupted. I had a problem with timer controlled Sleep mode interrupting the installation/updating of another program so I’m not unhappy with this feature but it should be mentioned in the Release Notes.
I’ve found two issues that I hadn’t encountered before:
First: my main Outlook PST file was renamed automatically to “Outlook (1).pst” by Windows when I copied the files over. I set SmartWare to keep 2 versions of the back up files instead of the default 5 versions but found that it kept adding more new versions of the backup and reached 12 versions (and was still increasing). My Archive PST file only had 2 backup versions, so the type of file does not seem to have been the issue. I renamed the file to “Outlook.pst” and it now saves correctly. It appears the “ (1)” in the filename that caused the problem which I found also existed with 1.6.2.
Second: when I reconnected the My Passport drive to my old XP computer it started categorising all my files again. These were virtually fully backed up before I transferred to the new computer and none of the existing backups have been replaced or replicated – it simply seems to be checking them all which will take many hours. Perhaps this is because I updated the firmware on the WD drive.
01-19-2013 05:32 AM
Some problem no way to sole it
WD SmartWare to version 1.6.4 on the Home page, My Book Live is locked and when I click on the image to unlock the drive, I receive a message stating: Authentication Failed - Access is denied. (Exception from HRESULT: 0X80070005 (E_ACCESSDENIED)). T
I'm little bit worried about some future release by WD, the things going worst.
Next hd will be all unless the WD I was thinking to buy
01-19-2013 08:42 PM - edited 01-19-2013 08:44 PM
Bought a new 2T WD My Book Live, downloaded WD Smartware...and I can't even use my BRAND NEW Hard Drive. Says Authentication Failed. Drive Locked. Nice work WD...Nice Work.
Using Windows 7 Home...
01-22-2013 01:54 AM
This same issue was plaguing my XP desktop . . . so I have gone back to previous version and do not update when prompted. So far, so good.
01-29-2013 11:36 AM
I dl 1.5 and works
and say thanks to "distant"