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Community Manager
Bill_S
Posts: 7,435
Registered: ‎11-24-2009

Software Update - WD SmartWare Version 1.6.4 for Windows (10/10/12)

WD is pleased to announce the release of its WD Smartware update for Windows.

 

You may post your experiences in this thread.


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Occasional Visitor
tarasyk
Posts: 1
Registered: ‎10-11-2012
0

Re: Software Update - WD SmartWare Version 1.6.4 for Windows (10/10/12)

What was fixed in this release?

Community Manager
Bill_S
Posts: 7,435
Registered: ‎11-24-2009
0

Re: Software Update - WD SmartWare Version 1.6.4 for Windows (10/10/12)

According to the release notes: Fixed a bug where selecting a My Book Live drive on the Home tab would prompt the user for a password even though a password has not been set on the drive.


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Frequent Advisor
Buck73
Posts: 27
Registered: ‎08-06-2012
0

Re: Software Update - WD SmartWare Version 1.6.4 for Windows (10/10/12)

I uninstalled WD SmartWare 1.6.2.5, cleaned the registry, and did a fresh install of 1.6.4. When I launched the new version of SmartWare for the first time, my MyBookLive was set to the SmartWare share, which I have set to Private with users specified, but no password required. The drive showed a lock and when I clicked the drive icon, it asked for a username and password even though no password is set. In order to access the drive I had to enter one of the usernames and no password and then it allowed access. Shares that were set to public didn’t ask for a username and password. Subsequent SmartWare launches didn’t show a lock or ask for me to logon.

 

In my opinion there is still a major issue with this version of SmartWare! I’m using Windows 7 (x64) and I haven’t performed a complete checkout of this new version of SmartWare, but it is extremely disappointing that despite it being noted in the WD Community by others that SmartWare versions 1.6.X have an issue with deactivating a computer’s sleep feature, this version has the same issue. Even more troubling is with respect to version 1.6.2.5 I also contacted Western Digital about the issue and was told they couldn’t duplicate the problem; I find that extremely hard to believe. It should be noted that I keep Backup stopped in Smartware and only start it when I actually want to perform a backup. In my case, if I want the computer’s sleep mode to work, I still have to launch Task Manager and stop the “WD Backup” service.

Senior Member
Karel1
Posts: 1
Registered: ‎10-11-2012
0

Re: Software Update - WD SmartWare Version 1.6.4 for Windows (10/10/12)

When I updated from 1.6.2 to 1.6.4 the Smartware does work anymore. So dé-install it then it works again. I did see MYBOOKLIVE in explorer. What is wrong?

 

Karel 

Regular Visitor
Lubomyr
Posts: 3
Registered: ‎10-11-2012
0

Re: Software Update - WD SmartWare Version 1.6.4 for Windows (10/10/12)

I  just updated my WD SmartWare to version 1.6.4 and now when I launch SmartWare, on the Home page, My Book Live is locked and when I click on the image to unlock the drive, I receive a message stating: Authentication Failed  -  Access is denied. (Exception from HRESULT: 0X80070005 (E_ACCESSDENIED)). The issue is on my laptop, running Windows Vista. I have no issues on my 2 desktops, one running Windows 7 and the other one running Windows XP.

 

I also have the latest firmware installed for MyBookLive  -  version 02.32.05-046. Everything worked fine before I updated the WD SmartWare software. Help!

Advisor
WarrenLong
Posts: 11
Registered: ‎07-20-2012
0

Re: Software Update - WD SmartWare Version 1.6.4 for Windows (10/10/12)

I updated yesterday in the hope that it would also fix the 50 Mb limit issue.  It didn't...  :-(

 

I assume that everyone else is still seeing this?  WD Smartware doesn't back up any file bigger than 50Mb, flagging it as "pending" and leaving it that way forever.  This makes the product useless for me.

 

I welcome "me too" comments, or even "wrong, works for me".  :-)

 

Senior Member
Griswold
Posts: 4
Registered: ‎10-02-2012
0

Re: Software Update - WD SmartWare Version 1.6.4 for Windows (10/10/12)

Where do you see these warnings?

 

I have many files greater than 50 Mb and don't see anything shown as pending in Smartware.

Advisor
WarrenLong
Posts: 11
Registered: ‎07-20-2012
0

Re: Software Update - WD SmartWare Version 1.6.4 for Windows (10/10/12)

Thanks.  Could be good news.  I will retry.  I still had partial backups from the earlier version, but I thought I saw new ones appearing in the "Files Not Backed Up" area...  And they all get flagged as "File pending backup"

 

Backup started, will report later.  :-)

Advisor
WarrenLong
Posts: 11
Registered: ‎07-20-2012
0

Re: Software Update - WD SmartWare Version 1.6.4 for Windows (10/10/12)

Nope, still no go.  Tried to backup a directory of Fawlty Towers, (240 Meg per episode), let it go all night, all were flagged as not backed up and pending...  :-(

 

Oh well, I guess I will be waiting for a new version.  Thanks for the comment.

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