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Senior Member
Bishop
Posts: 2
Registered: ‎05-12-2012
0

Re: Software Update - WD SmartWare Version 1.6.0 for Windows (5/9/12)

I have also this kind of problem.

 

But I have much more files to save, with a lot of large files.

 

Files are said to "pending", I wait, and I wait, and I wait ... and it doesn't save anything at all.

 

The proccess WDBackupEngine.exe seems having strange behaviours. Some times it doesn't use ressource, some times it uses 50 or 90% of CPU time (and at this moment it doesn't save anything)

Occasional Visitor
CapeCodCottage
Posts: 1
Registered: ‎05-12-2012
0

Re: Software Update - WD SmartWare Version 1.6.0 for Windows (5/9/12)

[ Edited ]

I am having the exact same problem as not so lucky lucky_phil.  After upgrading from 1.5.4.5, which was working fine, the switch to 1.6.0 has not been pleasent.  It has taken over my CPU and like others, the Outlook.pst file is not consistenly getting backed up.

 

I can repeatedly replicate the problem whereby Windows Task Manager's Resource Monitor indicates that WDBackupEngine.exe is utiilizing CPU Usage of 25% and then jumps to 50% and remains there.  Here are my benchmarks...



                                                                                                                                                                    CPU Usage

 

After a fresh re-install                                                                                                                    0%

 

Execute WD Smartware

                   - During Backup                                                                                                          0% - 4%

                   - After Backup                                                                                                             0%



 

Open Outlook                                                                                                      Remains at:       0%

Close Outlook                                                                                     Spikes to and stays at:    25%

 

STOP Backup                                                                                                       Remains at:    25%
START Backup                                                                                  Spikes to and stays at:    50%



 

Reboot                                                                                                                     Begins at:    25%

 

Open Outlook                                                                                                      Remains at:    25%
Close Outlook                                                                                   Spikes to and stays at:    50%

 

Requires reboot to bring it back down to...                                                                               25%

 

But the next time you open and close Outlook it jumps back up to and remains at:           50%       

 

 

I wouldn't wish ill will on anyone but at least I (and the technical support staff) know I am not alone. 

 

Hopefully this matter will be addressed in the near term but until then I am backing up all my personal files to a USB stick.



Occasional Advisor
Slooby
Posts: 7
Registered: ‎04-24-2012
0

Re: Software Update - WD SmartWare Version 1.6.0 for Windows (5/9/12)

[ Edited ]

I've had my 2TB My Passport for about a month and I am pleased to see this update as I was on verge of ditching the WD SmartWare due to the performance issues.

 

I installed the 1.6.0 update yesterday, and already I am running into issues where over 470 files were NOT being backed up. This morning (spending MORE of my time to determine if I can TRUST WD Smartware) I have determined that part of the problem is due to having ENCRYPTED folders and files.

 

Previously these files WERE getting backed up with no problems, so I tried UNENCRYPTING these few folders and then RENECRYPTING them again, and it "seems" that most are now backed up.

 

After doing this I STILL HAVE 44 files that are not getting backed up, even some new ones I created this morning.

 

Also in the 'View Files' dialog that shows the files that are not being backed up I am finding contrary to the Help information  that the columns CANNOT be SORTED like  the help file states. A minor but annoying bug.

 

THE BIGGER ISSUE here is how can I TRUST this software if it still is not backing up older files that it was backing prior to this 1.6.0 update?

 

The 1.6.0 update is a step in the right direction but it seems there are several remaining issues that need to be resolved so I don't have to spend yet MORE OF MY TIME trying to get a RELIABLE backup.

 

PLEASE WD, FIX THIS.

 

EDIT: I have confirmed this on my Windows 7 Service Pack 1 x64 machine: WD SmartWare 1.6.0 NO LONGER MAKES BACKUPS OF ENCRYPTED FILES! Can someone please VERIFY?

 

 

Edit Sunday May 13th: I've resolved this. After seeing that msiexec.exe ran all night long and after watching shadow copies reach 2981, I have UNINSTALLED WD Smartware. I'll chalk up all the hours upon hours of time lost over the last 3 weeks since installing WD Smartware to a learning experience.

 

 

Senior Member
Bishop
Posts: 2
Registered: ‎05-12-2012
0

Re: Software Update - WD SmartWare Version 1.6.0 for Windows (5/9/12)

In my case I have more than 58,000 files pending, for an amount of more than 580 Gb of data.

 

After about 1 year of waiting a fix, still no solutions

Occasional Advisor
Slooby
Posts: 7
Registered: ‎04-24-2012
0

Re: Software Update - WD SmartWare Version 1.6.0 for Windows (5/9/12)

Why is the USER MANUAL that is available on the WD SmartWare 1.6.0 UPDATE page still the OLD 1.5.x version?

 

When will the updated manual be available?

 

I'm still trying to figure out why I have several GB of files automatically EXCLUDED from the backups? I have a data drive E: that should be completely backed up yet WD SmartWare shows me that 6.3 GB is EXCLUDED. How do I find a file list of which ones are excluded?

Occasional Advisor
Slooby
Posts: 7
Registered: ‎04-24-2012
0

Re: Software Update - WD SmartWare Version 1.6.0 for Windows (5/9/12)

Here's another issue with WD SECURITY after upgrading to WD Smartware 1.6.0 on a Win 7 x64 machine, I CANNOT SET A PASSWORD in WD Security. This is t he first time I want to set a drive password (now that Smartware does not backup encrypted files) but I cannot type in the full password which is about 7 characters long.

 

I've spent MOST OF MY SATURDAY figuring out why Smartware no longer backups encrypted files and trying to get a drive password put on. :manmad:

Occasional Contributor
wojtekj
Posts: 6
Registered: ‎04-29-2012
0

Re: Software Update - WD SmartWare Version 1.6.0 for Windows (5/9/12)

I upgraded Smartware to v. 1.6.0 two days ago. I was training this version near 24 hours and my conclusion is, that this version is not working properly. Files, I have changed, are not backuped instantly, but only after full backup.

WD Backup Engine is working all the time, using 13-25% CPU and doing nothing(in my mind).

I will try come back to previous version but I am afraid of unknown problems.

 

 

 

Occasional Visitor
mehmer1000
Posts: 1
Registered: ‎05-13-2012
0

Re: Software Update - WD SmartWare Version 1.6.0 for Windows (5/9/12)

I have the same problem. Waht can I do? I have never ever signed in with a usee mane and password.....?! I can not create a new one ....

Frequent Visitor
dcline
Posts: 4
Registered: ‎05-13-2012
0

Re: Software Update - WD SmartWare Version 1.6.0 for Windows (5/9/12)

I am confused as to what this 1.6.0 software update entails.

If I right click on the "WD Quick View" icon in the bottom right corner, I can select "About WD Quick View"and I see:

Version: 1.6.0

WD Quick View: 3.1.7.4

WD Drive Service: 1.6.0.4

When I open up WD SmartWare and select the "Settings" tab and then the "Set Up Software" button, I see in the lower left corner:

About your software

Product Name: WD Smartware

Version: 1/2/0/8

 

  So just what is being updated with this 1.6.0 release???

This release is eating up my CPU time.

WDSmartWare.exe is using 55% to 85% of my CPU at any given time.

And every now and then a WDDriveService.exe pops up.

  I now also see 6 seperate process running on my computer:

WDDMService.exe, WDDMStatus.exe, WDDriveService.exe, WDRulesEngine.exe, WDSmartWare.exe,WDSmartWareBackgroundService.exe

Why in gods name is there 6 process's running to do a backup of a drive???

 

I have 2 Passport USB drives.  One is an Elite (650g) and the other an Essential (1TB).

After installing the update the Elite was reconized and the Essenential was not.

Today I am doing a back on the Elite (have not gotten to the Essential yet). I backup my D drive.

I never use the Catagory Backup.  I use the file/folder backup and select only the files/folders I want to backup.

I do not see the File/Folder selection anywhere on the UI interface as it was before.

How do I know it is doing a File/Folder backup if I cannot see the File/Folder as before this upgrade???

 

This is awful software. This is a step backwards. And there is no documentation for this stuff.

You have made major changes in the User Interface and there is no documentation..!!

I am very dissapointed in WD.

Does anybody know if this upgrade does File/Folder backup...????

 

 

 

 

 

Advisor
Slash
Posts: 18
Registered: ‎12-24-2010
0

Re: Software Update - WD SmartWare Version 1.6.0 for Windows (5/9/12)

i loaded 1.6.0 and now have no backup to my Outlook .pst files and Windows 7 64 bit power management sleep mode does not run.  I can manually go into sleep mode but can not schedule sleep mode.  if i go under services and shut down WDBackup services sleep mode works correctly.  Can anyone give any advice.  i have spent my entire Saturday loading and removeing 1.6.0 and redoing the backup on the drive and still have the same issues.

 

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