I have the same issue, I’ve been speaking to tech support for 3 days now and they still don’t understand they have a problem with their update on their end. They still firmly believe the issue is on my end with my hard drive despite everyone else complaining on here about it. I actually uninstalled the old software as well as the update, rebooted the hard drive and re-installed whatever the latest firmware was. I haven’t turned the hard drive back on to see if it actually worked yet or not.
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