This update has continuously failed for me. I have been trying to backup my hard drive for the last few days but whenever I open the software, it tells me there’s a software update. I follow all the steps to install the update and reboot my computer to finish the update. Upon rebooting, the software tells me it’s still the same version as it was to begin with. In other words, I spent all that time trying to update and it never installed. I’ve contacted customer support but they’re basically useless. I can honestly say that once I run out of space on my 2 terabyte drive, I will NEVER buy a Western Digital again. I prefer to buy products that work and work when they say they will.
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