Software Update - WD SmartWare Version 1.5.4.5 for Windows (3/20/12)

As rodavis44 says, try clicking on the remote drive icon, ie on the Home Tab give a single left click on the icon for ‘My Passport Essential’, or what ever your WD drive is called, and that should bring up the backup and retrieve tabs.  You have to do this every time you open Smartware from Quick View.  Definitely not an improvement to the previous version.