I’ve recently refreshed my laptop that’s running windows 8.1. I had to erase the contents of my WD Passport Ultra as I’d forgotten the passport so I no longer have WDsmartware on my laptop or on my Passport so I went on the site to download it so I can back up my laptop.
The problem is when I run the installer it gets all the way to the end then when it says:
Installing Smartware
SmartwarePackagex64
Starting Services
it stops then comes up with the message:
Service ‘WD Drive Manager’ (WDDriveSeervice) failed to start. Verify that you have sufficient privelages to start system services.
I click on OK, then it says:
Installing Smartware
SmartwarePackagex64
RollingBackAction
The installer then finishes but when I click finish the SmartWare hasn’t installed.
Can anybody help me install it please?
