Smartware 'settings' tab grayed/ghosted out

WD Software & Mobile Apps WD Software
1

Hi,

I have about 5 Passports. I have just bought a second 1TB drive for this computer.

I have latest Smartware, I have deinstalled/reinstalled multiple times with reboots, etc etc

Windows 7, 32 bit, SP1

The problem is that for “My Passport Essential” – I have a functioning “Settings” tab.

For “My Passport” – it is grayed or ghosted out.

I have turned on security using the Security App, but I cannot manipulate the settings from Smartware (1.6.4).

Any ideas welcome. Drive has been upgraded to latest firmware and seems to work fine.

I like WD drives, but this one has given me real trouble (not helped by Smartware).

2

Hi,

Is this only happening with the new passport? If so, disable the security and test the unit again to see if stills the same with the settings tab.