Smartware reset with router reset?

OK, although now I’m finding out things about “Smartware” that I didn’t know before.

I had set up the smartware to back up the computer, pictures movies etc. What I didn’t know is that it just backs up that particular user, not the whole computer.

I have a lot of my stuff saved but none of the other user. That’s where the pictures were stored.

The smartware also seemed to have quit a while ago even for me, as the latest picture I had saved was Aug 2013.

Is this an issue with Smartware?

I am definitely not trusting this software again.