I never had a password on this drive.
I rarely use this drive, but it has lots of backup data stored on it.
I updated smartware as a prompt told me there was a new version avaiable.
I am now locked out of my drive. You set a password on my data with the Smartware update.
I want you to tell me how to get back into my data.
Formating is NOT an option.
Why would you lock my data on a smartware update? What were you thinking with that sort of update?