Smartware 2.4.1 doesn't backup or update files and folders

WD Software & Mobile Apps WD Software
3

Hi there

Same problem-  usual backup  done each Sunday and last week went to look for back up date to make sure all was OK, said last back up 23/6/14. So this week checked again ,same problem , reported it , waiting for response. Noticed there are several similar ones earlier in the year under slightly different subjects