I’m having the same problem. First time was fine and then I would make changes but when I checked to see if it backed up, no go. I tried disabling backup and then enabling it again. I also had a case open with support but they did not find a way to fix it. Finally when I checked for updates in the software it worked like it was supposed to but now it’s back to ignoring the addition of new files or copying over changed files. As well, when you go into ‘WD SmartWare.swstor’ there are four versions - three from the day I installed the software about two months ago and one for the current day but without the new files.
Do you have the same thing? Figured I’d check before posting a new thread.
