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Occasional Visitor
evenoa
Posts: 2
Registered: ‎05-16-2013
0

SmartWare 2.0.1 does not recognize drive

 Smartware does not recognize my Western Digital 1TB MyBookLive disk, connected

by ethernet to my Cisco EPC 3925 router. My laptop, Toshiba Satelllite L755D - 14X is connected

to the EPC3925 with a wireless connection.

 

Smarware does not recognize the drive until I do one of:

 * Run MyNetView . which finds the drive

 * or I ask Windows 7 to create the complete network map

 

I can map the  drive

I can connect to it.

 

The only problem is that by itself, Smartware is not able to connect to the drive, and presumably it doesn't

backup any files either.

 

The computer is running Window 7 (64 bit), disabling the firewall does not have any effect.

AntiVirus software is microsoft security essentials.

 

 

Versions:

 WD SmartWare 2.0.1

 System.Data.SQLite Interop Assembly  1.0.81.0

 WD Activation                                         1.0.0.16

 WD Backup engine                                 2.0.0.15

 WD Backup Library                                 2.0.0.34

 WD Collecctions (32-bit)                         1.6.1.2

 WD Collecctions (64-bit)                         1.6.1.2

 WD ContextMenu Handler                      2.0.0.3

 WD Drive Service                                    2.0.0.11

 WD Drive Utilities                                    2.0.0.12

 WD Encrypt                                             1.0.1.3

 WD Exception                                         1.0.0.2

 WD File Watcher                                     1.0.0.5

 WD IO (32-bit)                                         1.0.2.4

 WD IO (64-bit)                                         1.0.2.4

 WD Locale                                               1.0.1.5

 WD Network                                            1.0.0.5

 WD Quick Drive Format                          1.2.1.12

 WD Quick View                                       3.2.0.9

 WD Registry                                            1.0.0.7

 WD SmartWare Controls                         2.0.0.19

 WD SmartWare Themes                         2.0.0.8

 WD SmartWare                                       2.0.0.35

 WD SQLite                                              1.0.0.4

 WD Transport Dropbox                           1.0.0.18

 WD Transport Win32                               1.0.0.16

 WD Transport                                          1.0.0.17

 WD Update UI                                         1.0.1.5

 WD Utilities                                              1.0.1.12

 WD UUID Resolver                                 1.0.0.4

 

Best Regards,

eoa

 

Staff
John012
Posts: 1,579
Registered: ‎03-01-2013
0

Re: SmartWare 2.0.1 does not recognize drive

Make sure UPnP is enabled in the computer and router.

 

Check your security and firewall software to verify the drive is not getting blocked by any of them

 

Click the Kudos star to say thank you for helpful posts. And be sure to come back to click the 'Accept as Solution' button for the post that solved your issue.
Occasional Visitor
evenoa
Posts: 2
Registered: ‎05-16-2013
0

Re: SmartWare 2.0.1 does not recognize drive

UPnP enabled on router and computer

Firewall disabled on router and computer

Smartware upgraded to 2.1.0

 

Smartware does not recognize drive, until I use Windows to create the complete network map.

 

 

 

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