06-30-2013 09:05 AM
Smartware does not recognize my Western Digital 1TB MyBookLive disk, connected
by ethernet to my Cisco EPC 3925 router. My laptop, Toshiba Satelllite L755D - 14X is connected
to the EPC3925 with a wireless connection.
Smarware does not recognize the drive until I do one of:
* Run MyNetView . which finds the drive
* or I ask Windows 7 to create the complete network map
I can map the drive
I can connect to it.
The only problem is that by itself, Smartware is not able to connect to the drive, and presumably it doesn't
backup any files either.
The computer is running Window 7 (64 bit), disabling the firewall does not have any effect.
AntiVirus software is microsoft security essentials.
WD SmartWare 2.0.1
System.Data.SQLite Interop Assembly 126.96.36.199
WD Backup engine 188.8.131.52
WD Backup Library 184.108.40.206
WD Collecctions (32-bit) 220.127.116.11
WD Collecctions (64-bit) 18.104.22.168
WD ContextMenu Handler 22.214.171.124
WD Drive Service 126.96.36.199
WD Drive Utilities 188.8.131.52
WD Exception 184.108.40.206
WD File Watcher 220.127.116.11
WD IO (32-bit) 18.104.22.168
WD IO (64-bit) 22.214.171.124
WD Network 126.96.36.199
WD Quick Drive Format 188.8.131.52
WD Quick View 184.108.40.206
WD SmartWare Controls 220.127.116.11
WD SmartWare Themes 18.104.22.168
WD SmartWare 2.
WD Transport Dropbox 22.214.171.124
WD Transport Win32 126.96.36.199
WD Transport 188.8.131.52
WD Update UI 184.108.40.206
WD UUID Resolver 220.127.116.11
07-01-2013 01:48 PM
Make sure UPnP is enabled in the computer and router.
Check your security and firewall software to verify the drive is not getting blocked by any of them
07-10-2013 11:12 AM
UPnP enabled on router and computer
Firewall disabled on router and computer
Smartware upgraded to 2.1.0
Smartware does not recognize drive, until I use Windows to create the complete network map.