06-30-2013 09:05 AM
Smartware does not recognize my Western Digital 1TB MyBookLive disk, connected
by ethernet to my Cisco EPC 3925 router. My laptop, Toshiba Satelllite L755D - 14X is connected
to the EPC3925 with a wireless connection.
Smarware does not recognize the drive until I do one of:
* Run MyNetView . which finds the drive
* or I ask Windows 7 to create the complete network map
I can map the drive
I can connect to it.
The only problem is that by itself, Smartware is not able to connect to the drive, and presumably it doesn't
backup any files either.
The computer is running Window 7 (64 bit), disabling the firewall does not have any effect.
AntiVirus software is microsoft security essentials.
WD SmartWare 2.0.1
System.Data.SQLite Interop Assembly 220.127.116.11
WD Backup engine 18.104.22.168
WD Backup Library 22.214.171.124
WD Collecctions (32-bit) 126.96.36.199
WD Collecctions (64-bit) 188.8.131.52
WD ContextMenu Handler 184.108.40.206
WD Drive Service 220.127.116.11
WD Drive Utilities 18.104.22.168
WD Exception 22.214.171.124
WD File Watcher 126.96.36.199
WD IO (32-bit) 188.8.131.52
WD IO (64-bit) 184.108.40.206
WD Network 220.127.116.11
WD Quick Drive Format 18.104.22.168
WD Quick View 22.214.171.124
WD SmartWare Controls 126.96.36.199
WD SmartWare Themes 188.8.131.52
WD SmartWare 2.
WD Transport Dropbox 184.108.40.206
WD Transport Win32 220.127.116.11
WD Transport 18.104.22.168
WD Update UI 22.214.171.124
WD UUID Resolver 126.96.36.199
07-01-2013 01:48 PM
Make sure UPnP is enabled in the computer and router.
Check your security and firewall software to verify the drive is not getting blocked by any of them
07-10-2013 11:12 AM
UPnP enabled on router and computer
Firewall disabled on router and computer
Smartware upgraded to 2.1.0
Smartware does not recognize drive, until I use Windows to create the complete network map.