Restore Problem in v 2.4.4

WD Software & Mobile Apps WD Software
2

Welcome to the Community.

If WD SmartWare is not showing stored volumes, then i would recommend manually copying the files from your WD Passport into your computer. The WD SmartWare backup folder is the “SWSTOR” folder. The files are not encrypted, and they use a folder structure similar to what you would expect while navigating the C drive.