Ref also this post: http://community.wd.com/t5/WD-Software/Can-t-Figure-out-how-to-retreive-files/m-p/427578/highlight/true
I fully agree with KY_Tom here that the software is not working as expected. I can hardly imagine a more user hostile way of doing this…!
I just replaced one of my hard disks that stopped working a week ago. Big surprise when I was trying to use WD SmartWare to restore the backup. The old volume was not listed in available backed up volumes. Only my other 2 disk that was still working Ok.
I have found the backed up files in the Windows file explorer and started a manual copy of them. But now I get all old obsolete versions of the files also. Will have to go through every folder and delete them manually.
This was not the work I imagined to do when starting using WD SmartWare for taking back-ups!
Replacements and restoring of crashed drives need to be done more user friendly!