03-23-2012 05:29 AM
My PC does not work with the latest driver. I download the new version 18.104.22.168, and the performance was not good. I uninstalled the WD Smart Ware and after that, I installed the new driver again, it seems every thing was working OK. I shut down the PC went to bed and today, ready to work and my Book Essential, does not work properly. I have three USB external disc an the WD, is for backup, they were off when I installed the new version
Solved! Go to Solution.
03-26-2012 12:27 PM
What happens when you try to backup>
Can you describe in what steps is it stuck?
are you able to go to the backup and retrieve tab?
03-26-2012 01:23 PM
After the installation of the latest driver and to access the tabs such configuration and on, by clicking at the home page the icon of WD, I noticed that WD was making a new backup and it did not take in care that previous data on it. Then I proceed to erase manually the previous data and now I checking that every thing is Ok. This version does not backup some executable drivers that are save in other hard USB disc. Also I noticed that the latest number version of this driver, does no appear in the Help tab.
03-26-2012 02:08 PM
the latest version will show on the settings for the software
last time I checked executable files were not supported
03-26-2012 03:07 PM
I can tell. The WD Smartware latest driver, to have access to the tabs, you must click the icon at the beginning. The new version available is the 22.214.171.124 an the Help tab, shows 126.96.36.199. Why this bug?
03-28-2012 06:15 AM
well don't know
you can uninstall and install the version that comes with the drive if you don't like this version
03-28-2012 07:51 AM
That is not the solution and the answer. Give us a new version with not bugs. You offer a latest version and it did not work as the previous ones. That is you responsibility, we are costumers, in my case, I have tree HD WD and my Book is for backup. I wont give you an star and accept it as a solution.
03-28-2012 08:11 AM
dude chill I'm just another user like you
if you want to complaint you can call them..
since you have an attitude this will be the last time I post on this thread