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Occasional Advisor
EduardoJ
Posts: 9
Registered: ‎10-12-2011
0
Accepted Solution

Re: Latest Smartware not working with latest drive

My PC does not work with the latest driver. I download the new version 1.5.4.5, and the performance was not good. I uninstalled the WD Smart Ware and after that, I installed the new driver  again, it seems every thing was working OK. I shut down the PC went to bed and today, ready to work and my Book Essential, does not work properly. I have three USB external disc an the WD, is for backup, they were off when I installed the new version

Occasional Advisor
EduardoJ
Posts: 9
Registered: ‎10-12-2011
0

Re: Latest Smarter not working with latest drive

The driver version: 1.5.4.8 I apologizes by the mistake. My WD does not work for back up with this driver. What can I do?

Honored Contributor
Wizer
Posts: 3,894
Registered: ‎04-04-2011

Re: Latest Smarter not working with latest drive

What happens when you try to backup>

 

Can you describe in what steps is it stuck?

 

are you able to go to the backup and retrieve tab?

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Occasional Advisor
EduardoJ
Posts: 9
Registered: ‎10-12-2011
0

Re: Latest Smarter not working with latest drive

After the installation of the latest driver and to access the tabs such configuration and on, by clicking at the home page the icon of WD, I noticed that WD was making a new backup and it did not take in care that previous data on it. Then I proceed to erase manually the previous data and now I checking that every thing is Ok. This version does not backup some executable drivers that are save in other hard USB disc. Also I noticed that the latest number version of this driver, does no appear in the Help tab.

Honored Contributor
Wizer
Posts: 3,894
Registered: ‎04-04-2011
0

Re: Latest Smarter not working with latest drive

the latest version will show on the settings for the software

 

last time I checked  executable files were  not supported

Click the Kudos star to say thank you for helpful posts and be sure to come back and 'Accept as Solution' under options for the post that solved your issue.
Occasional Advisor
EduardoJ
Posts: 9
Registered: ‎10-12-2011
0

Re: Latest Smarter not working with latest drive

I can tell. The WD Smartware latest driver, to have access to the tabs, you must click the icon at the beginning. The new version available is the 1.5.4.8 an the Help tab, shows 1.5.4.5. Why this bug?

Honored Contributor
Wizer
Posts: 3,894
Registered: ‎04-04-2011
0

Re: Latest Smarter not working with latest drive

well don't know

 

you can uninstall and install the version that comes with the drive if you don't like this version 

Click the Kudos star to say thank you for helpful posts and be sure to come back and 'Accept as Solution' under options for the post that solved your issue.
Occasional Advisor
EduardoJ
Posts: 9
Registered: ‎10-12-2011
0

Re: Latest Smarter not working with latest drive

That is not the solution and the answer. Give us a new version with not bugs. You offer a latest version and it did not work as the previous ones. That is you responsibility, we are costumers, in my case, I have tree HD WD and my Book is for backup. I wont give you an star and accept it as a solution.

Honored Contributor
Wizer
Posts: 3,894
Registered: ‎04-04-2011

Re: Latest Smarter not working with latest drive

dude chill I'm just another user like you 

 

if you want to complaint you can call them..

 

since you have an attitude this will be the last time I post on this thread

 

bon voyage!

 

Click the Kudos star to say thank you for helpful posts and be sure to come back and 'Accept as Solution' under options for the post that solved your issue.
Occasional Advisor
EduardoJ
Posts: 9
Registered: ‎10-12-2011

Re: Latest Smarter not working with latest drive

I'm so sorry about it. I thought you were a WD support, I apologizes to you

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