Passport Not Backing Up Excel File

WD Software & Mobile Apps WD Software
1

I have several files that I want automatically backed up. It seems to handle the .mdb files

OK, but not the Excel file.

Any ideas why ??

Thanks,

Richard S.

2

Hi, what backup software are you refering to? If you are refering to Smartware, it should backup all of your Excel files. Also be sure to have the latest Smartware version installed (2.4.2).

Supported and non-supported file types in a Category Backup in WD SmartWare Version 1.6.x and earlier

Smartware download

3

Sorry, that does not help me. The Smartware software is up to date and it says the files are backed up,

But I go to the Backup Folder (WD Smartware.swstor) and the dates on the files are still the older dates.

I have it set on automatic backup, so unless the real backup folder is hidden elsewhere, it is just not

working as advertised.

rs

4

I can see I will be getting no help here, so this thing will become a manual backup disc.

Too bad, it showed promise.

-30-

rs