Incompatibility issue with downloading WD PAssport smartware software
Recently purchased a wd passport hard drive -model WDBBEPOO10BBL-PESN
Western digital said I needed to down load from their support site the latest WD Smartware software that is compatible with windows 8 ( My system is actually windows 8.1)
I downloaded their smartware no problem but on running the driver it briefly shows their half faced blue logo and then aMicrosoft pop up box brifly flashes and everything disappears stating " config system fails to initialise"
I have right clicked on the driver to check compatibility mode and set it for administrators permission and set it for windows 8 - still no joy!
The trouble shooter after trying all the options says programme incompatible.
The Western Digital Support Technicians say their software is compatible with windows 8 and it should download easily.
I have tried and tried and tried for 5 days. Can anyone help as currently I have a WD PORTABLE 1TB portable hard drive passport with out their required software down loaded on it.
Is there anything I can do on my lap top to get it to accept the down load. Or alternatively is it a Western Digital Problem.
I have also tried opening the driver after down load with my Norton premier turned off and the fire wall temporarily turned off and the same problem exists.
e.g the Programme down loads but the driver will not config the system to initiate.
Any help would be greatly appreciated. Jon Prosper - Cardiff, South Wales. U.K.
