If the software never ran from the get go, you may have a busted install. Unless you have system issues, it should be ready-to-run, right off the bat. Ideally, that’s what a hardware/software combination device should do. To avoid insanity, you gotta install the latest .NET Frameworks (4.0) and Windows updates:confounded:, before attempting to remove the software. After uninstalling the backup software, download the latest version and reinstall.
http://www.wdc.com/wdproducts/wdsmartwareupdate/wdsmartware.asp?id=wdfMP30_SEEssential&os=win
