My passport unable to connect after installing and upgrading WD smartware

Hi,

I already have both my booklive and my passport linked up on my pc. After installing WD smartware, mybooklive is not assigned a drive. Below is what I see on my smartware.

I am able to use my passport on other pcs. Why is this so?

Regards,

Siva

You can try ejecting the drive and restarting the computer.

After the computer has been restarted, connect the drive again and check if it shows on Windows Explorer.

Run Smarter to confirm it works with the software as well.