My Passport Essential 500 GB - reformatted - Backup does not perform

WD Software & Mobile Apps WD Software
1

Hello there,

Any advice on the issue mentioned above is very much appreciated:

I had to reformat my HD. No backups can be created since. I am using WD Smartware Pro Version 2.4.2.

All preparations seem to be done so far:

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However, my backup does not perform properly although it would be confirmed (see below).

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Did I forget anything after reformatting the HD?

The following attempts didn’t help:

  • reinstalling WD Smartware over and over again (on my notebook)
  • made sure that external HD is unlocked
  • switch between file backup and category backup
  • switch between continuous and scheduled backup
  • manually starting backup.

Thank you in advance for your help

2

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Regards,