My Book Will Not Open

WD Software & Mobile Apps WD Software
4

I have the same problem.

My Book (2TB) just shows up shortly after I connect it to the laptop and then disappears. Also, back up is impossible. It just doesnt open and switches off.

I have another Book (3TB) which serves also for the same back up and it works. I have managed to save data there.

Any help please?

Thank you!

Valentina