PROBLEM SOLVED
Looks like I was able to solve the problem. In my case, the solution was changing an option in the wirelss router I use. I use a FIOS Actiontec Router MI242Rwr.
The option changed was IGMP Proxy. The original setting was “Enabled”. Changed to “Disabled” Once this change was made and started Smartware, the My Live Book Duo device appeared on the Home tab.
Hope this helps others.
