More Incomplete Backup

The backup will go no more than 7 levels of folders deep.  They have more than 200,000 small data files.  Even copies with MyCloud fail to make it threw all the levels.  Also, I cannot tell which folders are incomplete.  If MyCloud gave the folder size I would be able to find the missing files.

I have an EX4 with all the latested software revisions.

I am am and IT manager and recommended Wester Digital.  It is making me look really bad.  In self defense I do not want to have to make Wester Digital look bad to a dozen people.

Hi,

Have you tried contacting WD support about this?

WD Contact info:

http://support.wdc.com/country/index.asp?lang=en%22