Finishing the set up process

Hoping someone out there can help me! Just bought the My Passport portable, it installed properly (I hope!), but only says partially backed up. When I go to Smartware, it prompts me to update the software, and when I try to update, my computer basically shuts down, and the program doesn’t respond.

Does anyone know how to resolve this, or is my 2-year-old computer just not handling it.

Thanks

Hello,

Uninstall the Smartware software, then visit the WD website and download the latest version of the tool. 

did you try the new release of smartware that came out this week?