Error when Updating Smartware: Missing File: setup (x64).msi

I have WD Smartware V 2.4.0 installed. It indicates that there is an update to V 2.4.2 available. However, when trying to install the update, I get an error message indicating that it can’t find the file setup (x64).msi.

I have searched my entire hard drive for this file with no success.

Downloading the update from the WD website gives the same results.

Where can I find or download this file.

Thanks for any help.

Where do you download the file into? It needs to be downloaded directly into the host computer that will run the application, not the WD My Book Live. As an alternative you could try uninstaling the current version from your system’s control panel, then proceeding to manually installing the update from scratch.

http://www.wdc.com/wdproducts/wdsmartwareupdate/NAS.asp

Regards,

I tried downloading the file from the WD website to adirectory on the C: drive on my computer. The file name is WD_SmartWare_Installer_2.4.2.26.zip. I then run the file from inside WinZip. I get the same error message as when I run try to intalll the update from the icon in the system tray or when I try to run the update from the Software Updates button in the WD Smart Ware program.

Per your suggestion, I tried to uninstall the WD Smartware program from control panel, but, of course, that didn’t work because it is missing the file setup (x64).msi.

Also, I found a copy of setup (x64).msi on my MyBook Live & put a copy on the same directory on my computer where I put the zip file referenced above. I then got an error that the selected file is “not a valid installation package for the product WD Smart Ware”.

Any more suggestions?

Thanks

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Support by Country
http://support.wdc.com/country/index.asp

Regards,