I’ve recently changed my router and can’t seem to complete installing WD Smartware Pro 2.4.2.26
After installing, this screen appears, I click on the WD My Cloud icon and it just hangs:
If i were to try opening Smartware from Quick View, the below screen will appear, after which it will hang again when I click on the WD My Cloud drive icon.
I have followed the instructions on the WD website, ie. download software, install and run Smartware installer, reboot, run Smartware installer again…etc.
Before I changed routers, I have successfully installed and run Smartware Pro. When I changed routers, I uninstalled and reintalled all WD software on my laptop. For the second installation, it didn’t ask me to login, key in the activation code again, etc. I have a MyCloud 2TB and running on Windows 8.1.
I’ve also searched the forums and googled, but couldn’t find anything related.
Please help…thanks.