We purchased our new My Passport Ultra a few days ago and used it for the first time overnight. We set up Smartware and upgraded to Smartware Pro, but we did not have the activation code. How can we activate the software? The help file says to enter the code in the Activate Smartware Pro dialog, …

JandNL wrote: We recently replaced a Passport Ultra that had Smartware Pro. However, we do not have the email with the activaton code. Please send it to the email associated with this account. Thank you! While I understand where you’re coming from, I believe you are misunderst…

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Cannot Activate Smartware Pro

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cat0w February 7, 2014, 12:15pm 3

Reply for JandNL,

The activation code should have been sent to your email. Check the email account you used when setting up your account.

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cat0w