Can't make backup with SmartWare

WD Software & Mobile Apps WD Software
1

WD Smartware 2.4.2 running under 64-bit Windows 7 Pro with SP1

Following a failure of a family member’s laptop I successfully restored her files to my own laptop and then transferred them to a new drive partition labelled j: so she could work on my machine until hers is fixed.

I then tried to set up a backup from the new j: drive back to her external backup drive but am unable to tick the folders/files that I need to back up.  I can click in the boxes but nothing happens.  If I try this with my c: or d: drives then the ticks appear in the boxes without problem.

I am logged in as an administrator and I can’t see any issues with security settings on this new partition, so what is the problem?

Any help much appreciated.

2

Is your external WD drive the “J” drive? If so, WD SmartWare will not normally allow you to set a SmartWare drive as a source of data for backup.

Regards,

3

No.  The “J:” drive is a partition of the hard drive of my laptop.  The external backup drive is the “F:” drive

4

Before this issue vanishes off the plot, I made a new folder on the J: drive today and it doesn’t even appear in the smartware backup pane. The only folders that appear are the ones I orginally restored from the backup drive and I still can’t tick these in order to continue backing them up.

5

Have you looked at the SmartWare User Manual and followed the instructions in it to see if that will help?

http://www.wdc.com/wdproducts/library/UM/ENG/4779-705057.pdf

There is information under the SmartWare Help tab that may help you.

Providing some images of what you are seeing when you try to backup the J: drive/partition would help too.

Posted by,
cat0w (USA)

6

Thanks for the suggestions.  I’ve read the manual pretty exhaustively but it only describes how the software is supposed to work.  There is no troubleshooting information that I can find.  I’ve also scoured the information under the Help tab but nothing there helps either.

I can certainly send an image but I’m on the wrong machine at the moment and all you would see is a file tree with boxes that I can’t check.